What Is the Upload Speed for Xfinity 250mbps

Comcast only released a 2020 Network Operation Data written report with stats on how much Internet usage rose during the pandemic, and it said that upload use is growing faster than download use. "Meridian downstream traffic in 2020 increased approximately 38 pct over 2019 levels and peak upstream traffic increased approximately 56 percent over 2019 levels," Comcast said.

But while upload apply on Comcast'south network quickly grows—driven largely by videoconferencing amongst people working and learning at abode—the nation's largest home-Internet provider with over xxx million customers advertises its speed tiers equally if uploading doesn't exist. Comcast'due south 56 pct increase in upstream traffic fabricated me wonder if the visitor volition increase upload speeds any fourth dimension soon, then I checked out Comcast'due south Xfinity.com site today to see the electric current upload speeds. Getting that data was even more than difficult than I expected.

The Xfinity website advertises cable-Cyberspace plans with download speeds starting at 25Mbps without mentioning that upstream speeds are just a fraction of the downstream ones. I went through Comcast's online ordering organization today and found no mention of upload speeds anywhere. Even clicking "pricing & other info" and "view plan details" links to read the fine impress on various Net plans didn't reveal upload speeds.

Even after adding a plan to the cart and going through about of the checkout process, I could not find any mention of upload speeds. I got to the point where y'all have to enter credit card information to continue, then I initially stopped in that location. I afterwards confirmed that Comcast's ordering arrangement will show upload speeds after information technology checks whether your credit card is valid, in the terminal page where you submit an order.

Deliberately keeping customers in the dark

I've long known that it's hard to find upload speeds on Comcast's website, simply I'm not sure exactly when it became virtually incommunicable. There were complaints about this very problem on Comcast'southward customer back up forums in 2020 and in 2019, though. "What is my upload speed now? No where in the world tin I find documentation," ane customer asked. The respond was that existing customers tin observe upload speeds for their own programme in their business relationship settings after logging in and navigating to the correct department.

Just that does not aid people who are signing up for service and want to notice out what upload speeds they'll get or compare upload speeds of dissimilar plans. Fifty-fifty the Xfinity.com comparison tool that lets y'all compare details of different plans doesn't reveal their upload speeds. The absence of upload speeds from Comcast's website is so thorough that it is conspicuously a deliberate attempt to keep customers in the dark. This gallery shows how the Comcast Xfinity website displays Net plans without mentioning upload speeds and continues that tactic through nearly the entire checkout process:

• Comcast's website displays these Internet offers in my location without stating upload speeds.

• Comcast has a tool that lets y'all compare two plans—but information technology doesn't show the plans' unlike upload speeds.

  Comcast

• After adding a plan to the cart, you can beginning the checkout process. No upload speeds are in sight.

  Comcast

• We notwithstanding don't know what the upload speeds are, but Comcast tells usa about its "Flex" streaming box.

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• At present nosotros tin select an installation date and time, but upload speeds notwithstanding are not revealed.

  Comcast

• Now you have to enter your credit card information—but after doing and then will Comcast let you see the 300Mbps download programme'southward 10Mbps upload speeds.

  Comcast

Thankfully, the tertiary-party website CableTV.com lists both download and upload speeds, showing that Comcast's 25Mbps download program comes with 3Mbps uploads; the 100Mbps and 200Mbps download plans both have 5Mbps uploads; the 300Mbps download plan has 10Mbps uploads; the 600Mbps plan has 15Mbps uploads; and the 1Gbps download (1.2Gbps in some areas) comes with 35Mbps:

Enlarge / Comcast speeds and prices, no thanks to Comcast's website.

Comcast'southward website does listing the 35Mbps upload speeds for the gigabit plan at this folio, but I couldn't find anything like for Comcast's other cable-Internet plans. Comcast besides offers a fiber-to-the-habitation service with 2Gbps speeds both downstream and upstream. But Comcast'south residential cobweb requires installation charges of up to $500, and the service costs $300 a month, which is more than iii times as much equally the gigabit-cable program that has 35Mbps downloads.

Comcast, why did you lot brand this then hard?

I contacted Comcast today with two primary questions: is there any style to find upload speeds on Comcast'southward website before submitting an club for Internet service, and does Comcast take any plans to raise its cable upload speeds?

Comcast'south answer on where to find upstream speeds was as follows:

Our network report shows that, despite the growth in upstream traffic in 2020, patterns remain highly asymmetrical as downstream volumes were 14x higher than upstream throughout 2020. Our website reflects the manner customers apply the Net with downstream overwhelmingly dominating usage, but upstream speeds are included in your cart and are visible upon cheque out when y'all submit your gild.

Despite Comcast claiming that "upstream speeds are included in your cart," I could find no bear witness of this. Adding a Comcast Cyberspace plan to the cart and then clicking the cart icon brought me to an ordering page that does not mention upload speeds. I confirmed this behavior on Xfinity.com in both Chrome and Safari.

I circled back to the Comcast spokesperson and asked what exact steps I need to take to make upload speeds show upward in the cart. It turns out the upload speeds never show up in the cart at all unless you ascertain "cart" to include the entire ordering process. Comcast told us the upload speeds volition finally appear "when you lot are at the step when you review your lodge."

Despite my earlier reluctance to enter my credit card information for service I am not ordering, I finally did so to cheque whether this is authentic. I submitted my address, phone number, and credit card information, and I clicked "Side by side." This triggered a step in which Comcast's arrangement checked to come across whether I had entered a valid credit menu. I accidentally entered a recently expired card number, and then Comcast's system "declined" my card and made me re-enter it. After I entered a card number that Comcast could accuse, I finally got to this page, where the 300Mbps download-plan's 10Mbps upload speeds are shown:

Enlarge / The last page in Comcast'south ordering system.

Xfinity.com

At this page, with Comcast having already verified your card, you can view upload speeds and determine whether to submit the order or exit the ordering arrangement. The role of Comcast's statement that upload speeds are "visible upon check out when you lot submit your order" is thus accurate. Just refusing to tell a prospective customer what they're paying for until after they submit credit carte du jour information is simply ridiculous. You can probably become upload speeds earlier by request a Comcast rep in an online chat or call, simply that shouldn't be necessary.

Update: After digging through Comcast'south listing of customer agreements, policies, and disclosures, I plant a at present-outdated network management page that includes download and upload speeds. Information technology appears to exist the newest such list available on Comcast'due south website, but it was published on August nineteen, 2019 and the listed speeds don't match Comcast's current offerings.

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Source: https://arstechnica.com/tech-policy/2021/03/comcast-hides-upload-speeds-deep-inside-its-infuriating-ordering-system/

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